Warranty & Returns

Last updated: November 2026

Simple rules: check your item when you receive it, and message us on WhatsApp if anything is wrong.

Check before you pay

Please check the item when you receive it: the sealed box, the model number and the warranty sticker (if the product has one). If you pay cash on delivery and something is wrong, you can refuse it and you pay nothing. If you paid in advance and something is wrong, tell us the same day.

Warranty

• The warranty period depends on the product and is shown on each product page. If a product page says "Ask about warranty", we confirm it before you order.
• Warranty covers manufacturing faults under normal use. It does not cover physical damage, water damage, burns from wrong use, opened or modified products, or normal wear.
• To claim, message us on WhatsApp with the product, the date you received it and a photo or short video of the fault. Keep the box and warranty sticker.
• We handle the claim with our supplier for you. The supplier decides whether the item is repaired or replaced, and how long it takes.

Returns

• Wrong item or damaged on arrival: tell us within 3 days of delivery. We'll replace it or give your money back.
• Change of mind: because we order each item for you, we can't accept change-of-mind returns on opened items. If the box is still sealed, ask us and we'll try to help.
• Orders can be cancelled any time before they are sent. If you paid in advance, we refund you in full.

Questions

Message us on WhatsApp.